Getting started with Indeemo

This page contains all the information you need from introducing Indeemo to your clients, to getting a quote, to arranging recruitment, to setting up and running a project. If you cannot find the answer you need here, contact us.

PRE-PROJECT INFO

1. Introducing Indeemo to Clients

Sell-in collateral to include in your client proposals and RFPs.

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2. Get a Quote / RFQs

Submit your RFQ and we will get back to you ASAP.

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3. Smartphone / Recruitment info

All you need to know re Recruitment & Smartphone requirements.

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SETTING UP YOUR PROJECT

4. Training & Demos

Schedule a Demo / Training screen share for you, a colleague or a client.

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5. Task List Design

All the help you need for designing your Indeemo Task list.

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6. Setting up your Project

Everything you need to do to submit and set up your Project.

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RUNNING YOUR PROJECT

7. Inviting Respondents

Instructions on how to Add Respondents to the platform and then invite them.

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8. Adding Colleagues & Clients

How to add your Research colleagues and Client observers to your Project.

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9. Moderation & Analysis

Tips and advice on successful Moderation and Analysis of Project Data.

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1. Introducing Indeemo to Clients

We will support you in any way possible when it comes to introducing and selling Indeemo into your clients. If any of the following collateral doesn’t meet your requirements, contact us and we will get back to you asap with more customised material.

For an Overview Presentation on Indeemo’s capabilities, or if you need a sell-in deck for a client proposal, click on the button below to download the latest sell-in presentation.

We regularly update this PDF, so please download a fresh copy here for every new project to ensure you have the latest draft.

If you need screen shots of the App or Dashboard to include in your own presentations, click on the following images to find assets related to various industries / use cases. If you need customised images, please contact us.


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2. Get a Quote / RFQs

If you need to prepare a client proposal or have an upcoming project that you would like us to quote for, please click on the button below, fill in the RFQ form and we will get back to you right away.

If you need to brainstorm possible ways that Indeemo can support you with the brief or if you need to discuss a project in detail, schedule a call by clicking here.

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3. Smartphone Specs & Recruitment info

Respondents Smartphone Requirements

For projects that do not involve Screen Recording, Respondents will need to have Smartphones running iOS 10 and above or Android 5 and above.

If your project involves the use of Indeemo Screen Recording, then respondents must have an iPhone 6, 6s, 7, 8 or X running a minimum of iOS 12.x or an Android Smartphone running a minimum of Android OS v 5.x or higher.

Info to send to your Recruiter

Quality recruitment is critical to the success of your projects on Indeemo. Click on the link below for an email template that contains all the information and instructions you need to send to your Recruiter so that they can appropriately screen Respondents and ensure that they have the necessary Smartphone specs to take part in your Indeemo project.


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4. Training & Demos

Helping you get the most of Indeemo is our top priority.

If you are new to Indeemo and need to schedule a Demo / Training or need to discuss how to optimise your Task Design to deliver on the client brief, click on the button below to schedule a screenshare at a time that suits you best and we will ensure all of your questions are answered.


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5. Task List Design

When it comes to Tasking on mobile, our data confirms that less is definitely more.

Click on the button below to download our Word Doc Task List template.

This doc has detailed information and tips on Task Design, best practices and a blank template for you to fill in.

If this if your first project, please email us your first draft or schedule a quick call so that we can quickly preview your draft and suggest any possible optimisations to ensure you get the best possible results when using Indeemo.


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6. Setting up your Project

Currently, adhoc projects are set up by Indeemo once you submit all of your Project details via the Dashboard.

If you choose to licence Indeemo under an annual subscription, a full suite of Project Management tools are available to enable you to autonomously set up and manage your own projects.

Please find below instructions on how to set up a New Project on Indeemo.

  1. Start by downloading our Task List template and reading our tips and suggestions for task design.

  2. Input your Tasks and get it signed off by your client (if needed). Use multiple Templates if different Target Groups require different Task Lists.

  3. When the Task List has been approved, login to our Dashboard via the Client Login link at indeemo.com.

  4. Click on New Project, input your Project Details, attach your Task List(s) and submit your project for set up.

 
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Project setup lead times

To ensure you have adequate time for training, project set up and adding Respondents to Indeemo, please allow the following lead times:

  • First project (single country): 3 working days

  • First project (multi country): 4 working days

  • Subsequent project (single country): 1 working day

  • Subsequent project (multi country): at least 2 working days

To ensure accuracy in the Project setup, we can only set up projects where all the necessary info has been submitted using the Indeemo Task List template via the Dashboard (as above).

If you have any questions or issues, please email us at support@indeemo.com and we will get back to you asap.

Once Indeemo has set up your project we will email you with details so you can preview the project and correct any typos etc. using our Manage Projects dashboard.

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7. Adding & Inviting Respondents

Respondents can only be added to Indeemo once your Project has been set up on the Platform. Respondents should NOT be invited before their email addresses are linked to your Project. To Add Respondents to your Project and invite them to take part, do the following:

  1. Login to Indeemo via the Client Login link on Indeemo.com.

  2. Go to the Respondents screen and click on the Add Respondents button (see 1 in the image below).

  3. Copy / paste the email addresses of your Respondents into the relevant Target group.

  4. Email the respondents from your own work email address using the Respondent Email Template (see 2 in the image below).

Respondents then register to create an account, download our App and log in to complete their tasks.

 
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If you need separate logins for your Recruiter or Panel Provider, please contact us at support@indeemo.com and we will arrange for the necessary login and training.

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8. Adding Colleagues & Client Observers

Colleagues/ Moderators

Indeemo has a flexible permissions system to enable you to add Research colleagues and third party Recruiters or Moderators to your Project.

To set up a colleague, partner of client with Dashboard access, please email us at support@indeemo.com.

Client Observers

Employees of your Client or internal stakeholders can also be given Observer logins that enable them to see the Respondents’ uploads and comments without being able to interact with the Respondents. Observer access is a powerful way to engage your client with the research as it progresses.

If you need to add Observers after a project goes live, please email us at support@indeemo.com.

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9. Moderation and Analysis

Once your Project has been set up and your Respondents have registered, you will quickly start to see Responses appear on the Dashboard.

For detailed instructions on how to Moderate Projects and Analyse data using the Indeemo Dashboard, log in via the Client Login link at indeemo.com and go to our Help Page.

 
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Alternatively, if you’d like to schedule a quick Screen share, click here.

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Any other questions?

Our mission is to provide you, your Clients and your Respondents with a 6* experience.

If you didn’t find the answer you were looking for above or if there is anything else we can assist with, email us support@indeemo.com or, if urgent, call us on +44 (0)845 528 0870 or +1 888 917 7480 and we will get back to you ASAP.

Thanks.

Indeemo Support.