The following terms and conditions apply to your quotation:

For the purposes of these terms, the person and/or entity requesting this quotation from Indeemo is hereunder referred to as you, your or the “Researcher”. If you, the Researcher, are carrying out a research project on behalf of another entity or person, that other entity or person will hereinafter be referred to as the “Observer”. Respondents are the individuals recruited by you and paid to use Indeemo to take part in the research project to which this quotation applies.

The prices we quoted via email are valid for 8 weeks from the date on which our quote was emailed to you. If the Project referred to in our quotation goes live more than 8 weeks after the quotation date, it will be treated as a New Project and will be subject to re-quote based on the Indeemo prices that apply at that time.

The quotation is based on the Estimated Project Details provided by the Researcher in their Request for Quote (RFQ) and stated in our quotation email. Unless expressly stated in our quote, it is assumed all task lists and associated tasks will be text based and will not include images or video. If the Actual Project Details submitted to Indeemo (assuming said details are submitted to Indeemo within 8 weeks of the quotation date) differ from the Estimated Project Details (e.g. the number of respondents, number of countries, duration of app usage by respondents, number of Target Groups, phasing of Target Group start dates, number of tasks, type of tasks: all-at-once, scheduled or sequential, format of tasks: text / media based, the purpose of the project, the Observer or any other relevant details or information required to set up the project), the Actual Project details submitted to Indeemo will be treated as a New Project and quoted for separately and this New Project quotation will be based on the Indeemo prices that are applicable at that date.

The price quoted is based on the assumption that submission of the Actual Project Details will have been approved and signed off by the Researcher or, by the Observer if the Researcher is acting on behalf of an Observer. If you submit Draft project details to Indeemo for project setup and later require edits or amendments, additional costs will apply.

Once the signed off Actual Project Details have been set up by indeemo, you will be given an opportunity to preview these details prior to go live. The above quotation includes one phase of edits to the Actual Project Details prior to go live to correct any typos or text errors. Multiple iterations of the tasks and project configuration / details after Actual Project Details have been setup will incur additional costs.

Alterations to the Actual Project Details or project scope after the project goes live will be treated as a New Project and will be quoted for separately if such alterations are required.

Invoices for New Projects will be issued on the date of the project setup request and all fees shall be paid within 30 days from the date of the invoice (unless alternative phasing of payments or alternative terms are explicitly stated in your quote).

The duration of usage of the indeemo iPhone app, Android app or mobile optimised website by Respondents will be as stated in our quote. Any request to extend the duration of usage of Indeemo by Respondents beyond the dates stated in our quote will be treated as a New Project and will be quoted for separately if applicable.

Moderator dashboard access to the indeemo dashboard will be made available to employees of the Researcher and any subcontractors employed by the Researcher and Observer dashboard access will be provided to employees of the Observer (collectively referred to as “Observers”) for a period starting once the project has been set up by Indeemo and ending 8 weeks after the completion of the fieldwork as outlined in our quote.

At the end of this 8 week dashboard access period for Researchers and Observers, access to the dashboard will be removed for both Researchers and Observers linked to the Project and an optional bulk export (if explicitly included in the above quotation) will be made available to the Customer in order to completely remove the project data from Indeemo. The bulk export will comprise an Excel file for all text based project information and a zip file (for each respondent) containing all the media uploads of each respondent. After this bulk export has been provided to the Researcher or Observer by Indeemo, the project data will be removed from Indeemo servers 2 weeks after the dashboard access period ends, unless the Researcher or the Observer elects to request a New Project quotation for extended hosting of the project data on Indeemo.

In accepting this quote you, the Researcher, confirm that you act as Data Controller for this project and that Indeemo acts as the Data Processor entirely under your instruction.

In accepting this quote you confirm that:
– you have obtained the consent of the Respondents who will take part in this research project to use the personal information they upload to Indeemo in order to take part in this research project and that this information will be used entirely for research purposes.
– you have specified exactly how the Respondents’ uploaded personal information will be stored, used and distributed, for how long, and by whom and that they have consented to same.
– you have obtained the consent of the Respondents to export their personal information from Indeemo to either your servers or the Observers’ servers and that you have explicitly outlined to the Respondents the exact location of said servers and if said servers are outside of the European Union.
– you act as Data Controller and that all of the Researchers and Observers using Indeemo under your instruction for this research project have agreed to be bound by your own Terms and Conditions and Privacy Statement that are applicable to this project.

Indeemo reserves the right to decline any request to quote for New Projects.